Frequently Asked Questions

We’ve given answers to our most popular questions below but if you need to know anything else or would like to get in touch, please visit help.egmont.co.uk.

When is the last date I can order for delivery for Christmas?
We want all your lovely personalised books to arrive in time for Christmas day. This year you can order until midnight on Sunday 16th December 2018 for Christmas delivery.

All our books will be dispatched by Thursday 18th December and delivered by Royal Mail First Class in time for their last postage cut off. As long as there are no delays with the postal service then your order should be with you in time for Christmas.

When will I receive my book?
Please be aware that delivery times can take between 2 to 10 days depending on the book you choose. Your estimated delivery date will be shown in your basket.

How much is delivery?
Our delivery costs vary depending on the book you choose, but these will be between £1.80 and £2.50 and will be clearly displayed at checkout. Please note that all delivery charges are on a per item basis, so you may be charged more than once, but each book will be dispatched as soon as it is ready.

Do you ship outside the UK?
We regret that due to licensing restrictions we can currently only ship to addresses within the UK.

What if there is a mistake in my book?
We ask you to carefully double check all the details you provide in your book before you complete your order. We regret we cannot refund for any mistakes resulting from incorrect information.

Can I return my book?
We regret that because of the personalised nature of this book, we cannot accept returns.

Can you print accented characters in the books?
We cannot currently print accented characters or emoticons of any kind in our books. Please keep messages to text only.