Frequently Asked Questions

We’ve given answers to our most popular questions below but if you need to know anything else or would like to get in touch, please visit help.egmont.co.uk.

When will I receive my book?
Please allow 14 working days for printing and delivery.

Why does it take 14 working days for delivery?
All our personalised books are freshly printed and created. It all takes time for the books to be printed, the ink to dry and the glue to set. We don’t want to send you a book with sticky glue or smudged ink, so we’ll always tell you that the books could take up to 14 working days to deliver.

How much is delivery?
We send everything first class with royal mail. There is a standard charge of £1.80 to cover this.

Do you ship outside the UK?
We regret that due to licensing restrictions we can currently only ship to addresses within the UK.

What if there is a mistake in my book?
We ask you to carefully double check all the details you provide in your book before you complete your order. We regret we cannot refund for any mistakes resulting from incorrect information.

Can I return my book?
We regret that because of the personalised nature of this book, we cannot accept returns.

Can you print accented characters in the books?
We cannot currently print accented characters in our books.